Whether you’re a member looking for help with your account, payments, or using the mobile app, our support team is here to make things simple. Explore our FAQs for quick answers to common questions, or reach out directly to a member support specialist.
Where can I view my membership details? You can view your PRO Fitness / ASF membership details by logging into your member portal which can be accessed at this link: https://www.myasfaccount.com/.
What languages are available to view my membership details? Your membership details can be viewed in English, Spanish and French. To view in French, please go to your MyASF Account and when logging in, select the Canada check box right below “Account Login.”
What information is required to view my account? You can login to your ASF member account from any browser or mobile device with your email address or account number and password.
What if I forgot my password?
To reset your password, you will need your email address and account number. To reset, please complete the following:
What if I do not know my Account Number? Your account number should be included on your Welcome Letter or any statements you may have received from ASF. Still unable to locate it? Please reach out to ASF Member Services at: membersupport@asfpaymentsolutions.com
How do I make a payment towards my membership? To make a payment towards your ASF membership, please use your club's mobile app or log in to your member portal here. From the home page, you will see a tab at the top called “Payments.” Once selected, you will see the option to process a payment via credit card or bank draft.
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